Privacy Policy – hey777 Online Gaming Platform

hey777 ("we", "us", "our") operates the online gaming platform accessible at hey777.onl. This Privacy Policy explains how we collect, use, store, and protect the personal information of players based in the Philippines who register for and use the hey777 platform.

We take the privacy of our players seriously. This document is written in plain language so that any Filipino player — whether in Manila, Cebu, Davao, or anywhere else in the country — can clearly understand how their personal data is handled. If you have questions at any point, our support team is available around the clock.

By registering a hey777 account, you confirm that you have read and agreed to this Privacy Policy. This Policy should be read together with our Terms and Conditions.

hey777 collects personal information in the following ways:

Information you provide directly:

• Full name and date of birth (used for age and identity verification).
• Mobile number and email address (used for account access, OTP verification, and communications).
• Government-issued identification documents submitted during KYC verification (such as a Philippine national ID, passport, or driver's licence).
• Payment account details used for deposits and withdrawals — such as bank account numbers or registered e-wallet details associated with GCash or Maya.

Information collected automatically:

• Device information including device type, operating system, and browser version.
• IP address and approximate geographic location.
• Pages visited, features used, and session duration on the platform.
• Game activity records including bets placed, games played, and transaction history.

Information from third parties:

• Identity verification results from KYC processing partners.
• Transaction confirmation data from payment processors.

hey777 uses your personal information for the following purposes:

• Account management: Creating, verifying, and maintaining your hey777 account, including age and identity verification during KYC.
• Payment processing: Processing your deposits and withdrawals in Philippine Peso through your selected payment channel — bank transfer, online banking, GCash, or Maya.
• Platform security: Detecting and preventing fraud, unauthorised access, money laundering, and other prohibited activity on the platform.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problem gaming, in line with our responsible gaming commitment for players 21 years and older.
• Customer support: Responding to your queries, complaints, and account requests through our live chat and email support channels.
• Legal and compliance: Meeting any applicable legal, regulatory, or reporting obligations.
• Platform improvement: Analysing usage data in aggregate to improve the performance, stability, and features of the hey777 platform.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.

hey777 processes your personal data on the following legal bases:

• Contract: Processing is necessary to create and operate your account and provide the services described in our Terms and Conditions.
• Consent: Where you have given specific consent to certain types of processing — for example, receiving account notifications to your registered mobile number.
• Legitimate interests: Processing necessary for the security of the platform, fraud detection, and the prevention of prohibited activity, where these interests are not overridden by your data rights.
• Legal obligation: Processing required to comply with applicable laws and legal obligations, including identity verification requirements.

hey777 does not sell, rent, or trade your personal information to third parties. Data is shared with third parties only to the extent required to operate the platform and only with parties that have appropriate data handling obligations in place.

Third parties who may receive your personal information include:

• Identity verification providers: To process KYC verification and confirm your identity and age.
• Payment processors: To facilitate the processing of your deposits and withdrawals in Philippine Peso.
• Platform technology providers: Companies that provide hosting, infrastructure, security, or software services that support the operation of hey777.
• Legal authorities: Where we are required by applicable law to disclose personal information to regulatory bodies, law enforcement agencies, or courts.

All third parties with access to your personal data are required to process it only for the purposes for which it was shared and in accordance with applicable data protection obligations.

hey777 retains your personal information for as long as your account is active and for a reasonable period afterwards to satisfy our legal, compliance, fraud prevention, and dispute resolution obligations.

Account and transaction records — including KYC documents, game history, and payment records — may be retained for a period following account closure in accordance with applicable legal requirements. When data is no longer required, it is securely deleted or anonymised.

If you request account closure, we will process your request and confirm the applicable retention period for your specific data at that time.

hey777 implements technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the hey777 platform.
• OTP (one-time password) authentication as part of the login and registration process.
• Access controls limiting which staff can access personal data and under what circumstances.
• Secure storage with encryption for sensitive documents including KYC materials.
• Regular review of security practices and systems.

While hey777 takes data security seriously, no online system can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for notifying support immediately if you suspect your account has been compromised.

hey777 uses cookies and similar technologies to support the operation of the platform. Cookies are small text files stored on your device when you visit the website. They help the platform remember your session, maintain your login state, and operate correctly across pages.

The types of cookies used on hey777 include:

• Essential cookies: Required for the platform to function correctly. These cannot be disabled without affecting your ability to use the site.
• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your current session.
• Analytics cookies: Used in aggregate to understand how the platform is used so we can improve it over time. No individual player is identified through analytics data.

You can manage cookie settings through your browser. Disabling essential cookies may prevent certain parts of the platform from working correctly.

As a hey777 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team directly.

Note: Some rights are subject to legal limitations — for example, data we are legally required to retain for compliance purposes cannot be deleted on request. Our support team will explain what is possible in your specific situation.

hey777 is strictly an adult platform. Access is limited to players who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21 years old.

If hey777 discovers that a registered account belongs to a person under 21, the account will be closed immediately, any balance will be forfeited, and all associated personal data will be deleted except where retention is required by applicable law.

If you are a parent or guardian and believe a minor may have registered on hey777, contact our support team immediately so we can investigate and take appropriate action.

hey777 may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. Where changes are significant, we may notify registered players via the platform or by email to their registered address.

Your continued use of the hey777 platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated version. We recommend checking this page periodically to stay informed about how your data is handled.

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to the hey777 support team:

• Live chat: Available 24/7 directly on the hey777 platform.
• Email: [email protected] — please include your registered account email and a clear description of your query.

For general questions about your account, withdrawals, or gaming, you may also find answers on the FAQ page. For questions about your rights and responsibilities as a player, refer to the Terms and Conditions.